A customer walking into your establishment; a person looking around pensively; an individual that looks confused. Helping people who enter your business, store, outlet, warehouse or office is an important aspect for any business. To become an asset for any company, it is required that you have the customer service skills to provide a confident and friendly answer to any queries.

At Professional Training Solutions we work to provide and host customer services training which is ideal for both individuals looking to develop their skills and companies who want to send their staff on a course. Our customer service training is designed to make sure that you have everything you need to battle the daily struggles that customer service teams face during every shift.

Here are our two courses in customer service and how they can help you:

  • Level 2 Apprenticeship in Customer Service: This is a general customer service awareness course that isn’t specified to any area of business. Even if you aren’t working in a role where customer service isn’t needed, our training could be ideal.
  • Level 3 Apprenticeship in Customer Service: Specialised to help you develop, this Level 3 course is suited to those looking to move into team leader, account manager and supervisor roles.

If you would like to see how our customer service training can help you, speak with our team today.