Jackie Denyer
Managing Director
Jackie has a background of working at the Training & Enterprise Council, Learning & Skills Council, Business Link, SEEDA and Surrey County Council and is a qualified Project Manager. She leads with the business management, marketing and bids for the various funding streams we have access to. Working closely with clients, key stakeholders and partners, Jackie brings the latest developments and funding opportunities to all of our clients.
John O’Sullivan
Non-Executive Director
John has held several senior position within the UK retail business, almost entirely within the Sainsbury’s organisation.
Following retirement from corporate life become MD of his own company spending several years in the Financial services sector in derivative trading & training.
Sharon Lock
Director
With responsibility for the full curriculum and training programme within Professional Training Solutions, as well as quality and working with our awarding bodies and clients, Sharon is a qualified and experienced tutor and trainer as well as an Early Years Professional. Sharon writes and designs all our programmes ensuring they are of the highest quality, something we pride ourselves in.
Neil Hardie
Director
With over 25 years of successfully managing small businesses, Neil oversees the finance & IT of Professional Training Solutions ensuring the business remains efficient & profitable. Managing the complexities of government funding is a real challenge, and one we embrace whilst trying to meet the needs of our clients. Neil has also overseen the implementation of a range of new systems & processes over the last few years as we evolve with technological change.
Dee Hughes
HR Executive/EA to MD
Dee brings extensive experience as an EA/Office Manager, having worked extensively in the legal sector. She provides executive support to the Managing Director. Additionally, Dee oversees the HR provision at PTS, managing HR-related tasks and ensuring compliance with company policies.
With a proven track record in managing complex executive diaries, coordinating travel, and managing HR functionality.
Alex Collins
Bookkeeper
5Alex is our bookkeeper with responsibility of managing the day-day accounts for the business, to ensure everything is both accurate and recorded. Alex is currently studying for his chartered accountancy exam.
Zoe Rolfe
Childcare Programme Manager
Zoe is a highly experienced professional in the Early Years sector, bringing over 30 years of expertise to her work. Beginning her career as a Qualified Nursery Nurse, Zoe has built a diverse and impressive portfolio across various roles, advancing from Nursery Nurse to Director & Operations Manager. Throughout her career, she has managed acquisitions, launched new nursery settings, and successfully led teams in delivering exceptional early childhood care and education.
Zoe’s leadership extends to her work with training and professional development, having overseen an Internal Cache-registered Training team. In this capacity, she supported the successful delivery of Level 2 and Level 3 childcare qualifications, as well as Continuous Professional Development (CPD) opportunities for practitioners in the field. Additionally, Zoe is passionate about fostering the growth of apprenticeships and guiding the next generation of Early Years professionals on their career pathways.
With a deep commitment to excellence and a proven track record of success, Zoe continues to inspire and shape the future of Early Years education.
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Chantelle Byng
Programme Manager/Designated Safeguarding Lead/Well-being Champion - Care & Residential Childcare
Chantelle Byng
Programme Manager/Designated Safeguarding Lead/Well-being Champion - Care & Residential Childcare
Chantelle has nearly 30 years of experience in Health & Social Care, both hands-on and within the training and Apprenticeship sector and she is a qualified and experienced Trainer, Assessor, IQA and Apprenticeship Manager. Chantelle is responsible for overseeing the Health & Social Care team, whilst supporting employers and learners to succeed in their learning journey.
She is also our Designated Safeguarding Lead, and actively promotes the Safety and Protection of all learners, staff and employers. She regularly shares updates and information to keep all informed of not only ways to Safeguard, but also to ensure the well-being of all individuals.
Chantelle is also an active member of the Route Panel, for the Institute of Apprenticeships, where she is part of the decision-making team for Care related Apprenticeships.
Amanda Main
Quality and Business Programme Manager
Sam Cary
Head of Data and Compliance
Sam works closely with all departments across PTS to ensure compliance in all areas. She works closely with Gary in MIS Management and her day-to-day tasks include; carrying out audits, maintaining our funding records and ensuring compliance for all apprentices and employers.
Emon Ambia
Data & compliance Coordinator
Emon is responsible for developing reports for various teams within PTS and supports with reconciliation. Previously, Emon worked for several training providers and FE Colleges and has gained a wealth of knowledge and experience in the sector relating to funding and compliance across multiple streams.
Sabbir Meah
Data & Compliance Team Leader
Sabbir joined Professional Training Solutions as our Data & Compliance Team Leader. Sabbir is responsible for producing reports, monitoring, and evaluating learner and employer surveys, whilst supporting Business Admin with day-to-day tasks.
Nathan Smith
Examinations & Bookings Administrator
Nathan is the Examinations & Bookings administrator here at Professional Training Solutions. Nathan is responsible for the management of the examinations entry and preparation process along with the management of examinations results, as well as the day-to-day running of the office.
Nathan has worked in the education sector for the past 5 years as a Business Support Assistant and brings excellent knowledge and skills to the role here at Professional Training Solutions.
Tamsin Yates
Recruitment & Enrolment Executive
Tamsin is the first point of contact for employers looking to recruit and candidates looking to enrol onto an apprenticeship with Professional Training Solutions. She offers the information, advice and guidance for all apprenticeships and then guides the learner through the onboarding process. All whilst upholding the highest level of accuracy and compliance for paperwork.
Tamsin’s previous experience in educational admissions means she has worked in both the recruitment and enrolment sectors allowing her to bring her expertise across the board to her role here at PTS.
Lauren Perrin
Enrolment and Recruitment Officer
Lauren worked in Early Years for ten years, gaining her Level 3 Diploma in Childcare and Education. She progressed to the senior team as a Deputy Manager, developing strong administrative skills and training new staff and apprentices. She discovered a passion for supporting new and younger colleagues to achieve their career goals.
Now, as an Enrolment and Recruitment Officer, Lauren draws on her strong communication, organisation and customer service skills to guide learners smoothly through the enrolment process.
Sam Harpham
Junior Data Analyst
“Sam is working as a Junior Data Analyst while completing his Data Technician Apprenticeship with PTS. He’s working with the data and compliance team to help clean data and produce reports for the rest of the company. He’s looking forward to completing his Apprenticeship”
Millie Smetham
Digital Marketing Executive
Millie Smetham is responsible for the marketing team, increasing audience engagement & building brand awareness. Her day-to-day tasks include; leading SM campaigns, content creation (Print assets, blogs & SM), competitor analysis, tracking website analytics, attending job fairs & events, creating Google Ads, website SEO updates (WordPress) and the production of business testimonials.
Alexandra Sawyer
Marketing and Engagement Apprentice
Alexandra is the Marketing and Engagement Apprentice. Alex is the first point of contact for all enquiries and is part of the marketing team, focusing on boosting audience engagement and enhancing brand awareness.
Her daily responsibilities include assisting with social media, creating content (such as print materials and social media posts), representing the company at job fairs and events, developing Ads, and updating our website.
Lucy Duggan
Recruitment Apprentice
Lucy is a motivated Recruitment Apprentice passionate about connecting top talent with the right opportunities. Lucy supports sourcing, coordinating interviews, and ensuring a smooth recruitment process as well as going to careers events while developing her skills and contributing to our team’s success.
Sophia Henderson-Welsh
SEN Support Coach
Sophia, our 1-1 SEN support coach and tutor, brings years of experience in education and a passion for helping learners thrive. Her personalised, warm, and friendly approach ensures each apprentice receives the support they need to overcome challenges and reach their full potential.
Angela Surmon
IQA
With 20 years of experience in the training and education sector, Angela has built a strong reputation in assessment, internal quality assurance (IQA), and quality leadership and management. Throughout her career, she has been dedicated to maintaining the highest standards in assessment practices, ensuring compliance, consistency, and excellence in learner outcomes.
Angela collaborates closely with the Quality Manager to uphold and enhance the quality assurance framework within the organization. Her expertise in assessment methodologies, regulatory requirements, and continuous improvement strategies allows her to drive best practices and support the professional development of assessors and trainers.
Passionate about education and workforce development, Angela is committed to fostering a culture of excellence in learning and assessment, ensuring that both learners and educators achieve their full potential.
Julie Dixon
Assessor/Tutor & IQA
“I have worked in the care sector for many years now, starting as a care worker and progressed to unit manager in a 60 bedded dementia home.
I have been an assessor and IQA for over 15 years, I am passionate about care worker achieving their full potential allowing them to progress within the care sector”.
Preeti Singla
Assessor/Tutor
Preeti is a valued member of our Functional Skills team, supporting both apprentices and AEB learners in achieving their English and Maths qualifications.
With a strong focus on personalised guidance, she plays a key role in helping learners build essential skills and gain the confidence they need to progress successfully in their careers.
Emily Thompson
Assessor/Tutor
Emily has over 26 years of experience in the Early Years sector, beginning her career as a Nanny and Nursery Nurse before progressing into management roles within private day nurseries. Supporting and developing her teams was always at the heart of her work, which led her to pursue a career in training.
After gaining her training qualifications, Emily became an Assessor, Trainer, and Internal Quality Assurer (IQA), working in a CACHE-registered training team for 14 years. During this time, she supported students through a wide range of qualifications, including Level 2 & 3 Early Years, Mental Health in the Early Years, and Special Educational Needs (SEN). She also spent over 10 years training staff in Paediatric First Aid.
More recently, Emily has continued her journey in training by working with a first aid provider, delivering Paediatric First Aid, First Aid at Work, and Fire Marshal courses.
Emily’s wealth of experience, combined with her approachable and supportive teaching style, makes her highly respected by both students and colleagues. She is passionate about empowering learners with the knowledge and confidence to make a real difference in their role and to succeed.
Stephanie Archdeacon
Assessor/Tutor
After completing my Level 3 Diploma in Childcare and Education, I began my journey as a Learning Support Assistant in an infant school. During this time, I gained valuable experience working with children with various Special Educational Needs and had the opportunity to take on the role of SENCO.
I then transitioned to becoming a private nanny while simultaneously running a crèche facility, further developing my expertise in early childhood care. My passion for working with nursery-age children became evident when I joined a nursery senior team, where I discovered my true calling in early years education.
Inspired by these experiences, I felt a strong desire to support and guide others in the field, helping them develop their skills and succeed in their careers. Becoming an Assessor was a natural progression, allowing me to combine my industry knowledge with my passion for training, coaching, and mentoring the next generation of early years professionals.
Sharon Jenner
Assessor/Tutor
Sharon is a conscientious and professionally focused individual, she brings 25 years of experience in delivering high-quality childcare. With a positive and motivating approach, she supports young people in achieving meaningful outcomes.
Passionate about teaching and mentoring within the childcare sector, she is dedicated to helping others understand the value of outstanding childcare and to promoting best practices across the field. She actively encourages reflection and supports others in assessing their holistic needs to improve the quality of care they provide.
As an accredited assessor, she tailors learning styles to meet individual needs, ensuring that all candidates have the opportunity to achieve their qualifications. Through comprehensive training and ongoing support, she helps learners build their skills and confidence. Her mission is to inspire and empower the next generation of childcare professionals to deliver exceptional care and make a lasting impact on young lives.
Jack Day
Assessor/Tutor
Jack has over 10 years’ experience in Health and Social Care, bringing a wealth of experience in the sector. Jack has been an Assessor in Residential Childcare for 3 years and looking to develop his resume in the Adult Social Care Qualifications. He is also qualified at Delivering Training as well as relevant qualifications in Health and Social Care.
Marilyn Cambridge
Assessor/Tutor
I am a qualified Assessor/Tutor and IQA in Health and Social Care with over 18 years’ experience. 27I have worked in the sector for many years where I have over 26 years’ experience supporting adults with learning disabilities and who exhibit challenging behaviour, starting as a care worker and progressed to unit manager for adults within supported living. I am passionate about supporting people to grow and achieve their full potential allowing them to progress within the care sector.
Matilda Nartey
Assessor/Tutor & SEN Coach
Matilda is a qualified teacher with over 10 years of experience delivering the primary curriculum. She has worked across a variety of educational settings, including maintained schools, independent schools, and SEN environments.
In recent years, Matilda has been teaching Functional Skills to both apprentices and adult learners – a role she finds incredibly rewarding. She is proud of her ability to engage students in their learning and aims to make every lesson active, supportive, and encouraging.
Matilda adapts each session to suit the individual needs of her learners, focusing on building their confidence while strengthening their subject knowledge and skills.
Cole Miller
Assessor/Tutor
I have a diverse background that includes youth work, forensic units, mental health, and adult care for individuals with learning disabilities. This experience has given me extensive knowledge in supporting vulnerable individuals. I have managed homes for adults with learning disabilities and challenging behaviours, and I have also worked in educational settings, supporting children with behavioural challenges. With over 25 years in social care, my passion lies in helping learners achieve success and progress.
Sundra Mubaiwa
Assessor/Tutor
Sundra is a highly qualified Assessor/Tutor, and Internal Quality Assurer (IQA) with over a decade of experience in the Health and Social Care sector. Prior to obtaining her Assessor/Tutor qualifications, she dedicated eight years to various roles within different care settings, including residential care homes, nursing homes, and domiciliary care. Sundra is deeply passionate about fostering career development and empowering individuals to grow in confidence and achieve their full potential. Her commitment to excellence ensures that the Health and Social Care sector can deliver the highest quality care to those in need. Sundra’s impactful work has not only elevated the standards of care but also inspired countless professionals to pursue excellence in their careers.
Karen Dallaway
Trainee Assessor/Tutor
Karen Dallaway is a dedicated Early Years professional with over 20 years of experience in preschools and nurseries, including 10 years in management roles. She holds a BA (Hons) in Early Years and Practice and is passionate about mentoring and supporting staff to deliver high-quality education in the Early Years sector.
With a strong commitment to professional development, Karen strives to empower educators to reach their full potential, ensuring they provide enriching learning experiences for young children. As an Assessor and Tutor, she is eager to inspire the next generation of Early Years practitioners to uphold excellence in early childhood education.
Lynne Batchelor
Freelance Assessor / IQA
Lynne has worked in the childcare sector for over 30 years, beginning as a volunteer supporting children with Special Educational Needs and progressing into roles such as room leader in day nurseries and private nannying. For the past 15+ years, she has been a dedicated member of PTS, starting as an assessor and developing into an Internal Quality Assurer (IQA) across both childcare and teaching assistant qualifications.
She is passionate about her work and takes pride in using her extensive knowledge and experience to support learners in achieving their full potential. Lynne is dedicated to promoting high standards in education, ensuring quality teaching, and maintaining excellence in assessment practices.
Simon Huggins
Freelance IQA
Simon is an experienced Internal Quality Assurer (IQA) specialising in qualifications for Adult Care and Residential Childcare. He has extensive knowledge of care standards, regulatory frameworks, laws, legislation, and best practices, ensuring quality and consistency throughout the assessment process. Simon is highly skilled at supporting assessors to uphold high standards in training delivery while maintaining compliance with sector-specific requirements.
He is deeply committed to lifelong learning, person-centred principles, and fostering professional development among learners to meet the evolving needs of the care and childcare sectors. Passionate about driving continuous improvement, Simon is dedicated to ensuring the highest standards of care practice and education.
Sue Marshall
Health & Social Care Team – Assessor/Tutor
I am a freelance Assessor/Tutor/IQA and part of Chantelle’s team delivering Apprenticeships in H&SC Levels 2,3 & 4. I have worked in the sector for approx. 20 years and I am passionate about my job and supporting the learners to achieve their qualifications.
Patricia Ononzutu
Freelance Assessor/Tutor
With over 15 years of experience as an AAT tutor, Patricia has supported a diverse range of learners on their journey to professional success. She is also a qualified Assessor, Internal Quality Assurer (IQA), and holds a CeMAP qualification. Her background as a finance manager brings valuable, real-world insights to her teaching, enriching the learning experience for her students.
Patricia has worked with individuals at all stages of their careers — from complete beginners to those progressing toward chartered accountant status. She prides herself on adapting her approach to suit each learner’s unique style and needs. For Patricia, the most rewarding part of her role is witnessing her students’ growth and celebrating their achievements as qualified accounting professionals.
Her mission is to empower every learner by building their confidence, nurturing their potential, and helping them thrive in their accounting careers. Patricia firmly believes that with the right support, anyone can succeed — and she’s wholeheartedly committed to making that happen.
Gill Futcher
Freelance Assessor
Gill is a qualified teacher and has been teaching Functional Skills (Maths , English and Digital Skills) for 15 years after a long career in IT. Gill has been a member of the PTS team since 2013 and has supported students of all backgrounds, ages and abilities to pass their FS exams. She feels her greatest strength is in building confidence in her students to overcome any barriers to learning that they may have – particularly in Maths.
Kelly Barnes
Business & Functional Skills Team – Assessor/Tutor/IQA
I started career working in health and social care, worked up to supervisor across many group homes. Became an assessor in 1999 and then became a quality assurer in 2006. Gained full teaching qualification in 2011.
Able to assess, QA and teach in Health and Social Care, Management, learning & development, Employability, Safeguarding & Prevent, Mental Health, Equality and Diversity, Spectator Safety and Lean Management Techniques.
Previously worked as a NVQ coordinator, Apprenticeship Manager, Head of Apprenticeships. Currently work as director for G & R Group, coordinator of training for the JGA Group and management consultant for Professional Training Solutions.
Frances Renphrey
Assessor/Tutor
Frances is a highly effective tutor and assessor with a proven ability to build strong rapport with learners, quickly fostering engagement and success. She is passionate about supporting the learning and development of apprentices and all learners, and brings extensive experience working with Apprenticeship frameworks, specifically:
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Business Improvement Techniques (B.I.T.) Level 2 and 3
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Business Administration Level 2 and 3
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Customer Service Level 2
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Functional Skills in English and Maths at Entry Level 3, Level 1, and Level 2
Frances takes a learner-centred approach to delivery, tailoring her teaching to meet individual needs and helping each learner achieve their full potential. She is committed to creating a positive, supportive learning environment that builds confidence, encourages growth, and promotes long-term success.
