Who Is It For
This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organisation and its customers.
This qualification is available for learners aged 16 and above and has no specific entry requirements, though it may be beneficial if you have undertaken a Level 2 qualification before – ideally in a customer service-related discipline.
This qualification will accredit and develop your skills and knowledge in
customer service. It will help you to secure long-term employment and
to progress in job roles that can include:
Customer Service Manager
Key Account Manager
Customer Service Team Leader