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Home / Courses / Standalone Courses / Business Standalone Courses / Level 3 Diploma in Customer Service
Business Standalone Courses

Level 3 Diploma in Customer Service

This qualification qualification develops and accredits a wide range of knowledge and skills needed to work in a customer service role. It
covers how to organise and deliver customer service, and understand customers and customer retention. Optional content for this qualification covers exceeding customer expectations, resolving customer complaints, and developing a social media strategy for customer
service.

Who Is It For

This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organisation and its customers.
This qualification is available for learners aged 16 and above and has no specific entry requirements, though it may be beneficial if you have undertaken a Level 2 qualification before – ideally in a customer service-related discipline.


Course Summary

  • 1 Day(s) Course
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Our motto is “inspiring tomorrow’s workforce” and with our training and support we aim to provide you with top performing, motivated employees. Trained and professional staff are a valuable asset to any business, and will produce improved efficiencies, better customer service as well as increasing retention of staff.

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