Business

Level 3 Diploma in Customer Service

This qualification qualification develops and accredits a wide range of knowledge and skills needed to work in a customer service role. It
covers how to organise and deliver customer service, and understand customers and customer retention. Optional content for this qualification covers exceeding customer expectations, resolving customer complaints, and developing a social media strategy for customer
service.

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Who Is It For

This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organisation and its customers.
This qualification is available for learners aged 16 and above and has no specific entry requirements, though it may be beneficial if you have undertaken a Level 2 qualification before – ideally in a customer service-related discipline.

More Information

This qualification will accredit and develop your skills and knowledge in
customer service. It will help you to secure long-term employment and
to progress in job roles that can include:
 Customer Service Manager
 Key Account Manager
 Customer Service Team Leader