This qualification qualification provides learners with a wide range of knowledge and skills required to work in a customer service role. It
provides learners with the skills and knowledge needed to deliver customer service, understand customers and employer organisations.
Who Is It For
This qualification’s ideal for people who have the scope to bring about permanent improvements in service delivery that benefits their organisation and its customers. Learners don’t necessarily have to be in a role where they’re directly responsible for people and will benefit those already working in, or seeking work in a customer related role.