Key Information

Course Length: 16 weeks on average

Awarding Body: TQUK (E-certificates upon achievement)

Learning Method(s): Paper materials, online and paper based assessment

There is no prior qualification needed to access this course however; learners must be aged 16 years or over.

This course is part of our fully funded range of Level 2 courses so is free to the majority of learners – eligibility criteria applies.

Course Content

Unit 1: Information, advice or guidance in practice Learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help gain in depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.

Unit 2: Developing interaction skills for information, advice or guidance
Discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. Gain knowledge of the impact of values, beliefs and attitudes on any interactions that may be encountered, as well as the importance of confidentiality and impartiality.

Unit 3: Signposting and referral in information, advice or guidance
Gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.

Unit 4: Information, advice or guidance in context Gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients. Exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours Course Content affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.

Unit 5: Skills for advice providers
This unit provides an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

Eligibility Criteria

This is a guide to the eligibility criteria if you are not sure about anything please get in touch with us.

• Learner will be undertaking their learning within England
• Learner is aged 19 or above
• Learners aged 19-23 year olds must have already achieved a level 2 qualification or equivalent
• For learners aged 24+ there are no formal entry requirement but they would find it helpful to have a good standard of English and Math’s
• Learners are a resident of the EEU (European Economic Area) and have been for at least 3 years

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Progression Courses:

Level 2 Certificate in Customer Service
Level 2 Customer Service Practitioner
Level 3 Event Assistant 
Level 3 Business Admin