St Barts Health NHS Trust, Forida Khanam: Outstanding Learning Support Award Winner

Supporting Learning Alongside NHS Roles

Supporting healthcare staff to engage with Functional Skills alongside full-time clinical responsibilities requires careful planning and strong communication.

Forida works closely with both learners and managers to ensure staff receive the right support from the outset.

“I encourage staff to obtain their manager’s approval prior to enrolling… managers are more likely to accommodate changes to rotas where required.”

By keeping managers informed and involved, Forida helps create an environment where learning is valued and prioritised.

For learners on self-guided programmes, she promotes consistency and motivation.

“I encourage them to set time aside every week… I also check in with them regularly to offer encouragement and motivation.”

This personalised approach supports strong attendance, engagement, and successful completion.

Overcoming Barriers to Learning

Many healthcare professionals face challenges when returning to education, particularly around time pressures and confidence.

“Healthcare staff face challenges primarily around time… fitting learning around the demands of a full-time role.”

For many learners, Maths anxiety is a significant barrier.

As a trained National Numeracy Champion, Forida uses her expertise to address these concerns with care and understanding.

“This has enabled me to have supportive conversations… helping them overcome maths anxiety and challenge negative past experiences.”

Her calm, empathetic approach enables learners to rebuild confidence and develop a positive mindset towards learning.

Building Confidence and Career Progression

The impact of Forida’s support is evident in the progress her learners make.

“The biggest impact I have observed is a significant increase in confidence.”

Achieving Functional Skills has opened new opportunities for many staff.

“They have been able to progress onto apprenticeships and other development opportunities.”

Forida has supported learners through their entire development journey — from early challenges to professional success.

“From struggling to pass Functional Skills, to starting an apprenticeship and celebrating their completion… it really is inspiring.”

These success stories demonstrate the long-term value of her guidance.

Strengthening the NHS Workforce

Forida believes learning support plays a vital role in strengthening the healthcare workforce.

“It helps ensure staff have the core skills they need to feel confident and capable in their roles.”

By improving English and Maths skills, staff are better equipped to deliver safe, effective patient care.

“This contributes to safer patient care, better communication and a workforce better prepared to meet changing demands.”

Her work supports both individual development and organisational resilience.

Encouraging Other Hospitals

Forida is a passionate advocate for Functional Skills across the NHS.

“I would highly recommend it. Functional Skills… are skills for life.”

She highlights their importance for safety, communication, and career development.

“These skills are essential for managing medication, interpreting data and creating clear records.”

Her message encourages other healthcare organisations to invest in staff development.

Award Nomination and Recognition

Forida’s exceptional contribution led to her nomination for the Outstanding Learning Support Award.

Mandy’s nomination reflects the impact of her work:

“Over several years, she has consistently demonstrated an exceptional commitment to the development of nursing staff.”

“Her guidance throughout each learner’s journey is outstanding… offering clear direction, ongoing encouragement and a reassuring, supportive presence.”

“She is always approachable, and colleagues know they can rely on her whenever a learner needs additional support.”

“Her dedication, unwavering support and positive influence make her an exceptional and highly deserving candidate.”

This recognition reflects both Forida’s professional excellence and her genuine care for every learner she supports.

What the Award Means to Forida

Receiving the nomination and recognition was deeply meaningful.

“I felt honoured to receive the Outstanding Learning Support Award.”

“It means a lot to know the support I provide behind the scenes has been recognised.”

“This recognition has motivated me to continue supporting staff to build confidence and progress in their careers.”

Her passion for learner success continues to drive her work.