The Level 1 Certificate in Work-Related Studies for the Customer Service Sector helps you build the knowledge, skills and confidence to prepare for a job in customer service. Whether you’re entering work for the first time, improving your workplace skills or considering a career in customer service, you’ll learn the principles of effective service and gain practical, transferable skills. It’s fully funded for eligible learners in London.
You’re assessed through a portfolio of evidence, so there’s no traditional final exam. You complete activities and coursework for the units you study, and your work is assessed as you go. A tutor is assigned to support you throughout and you can reach them by phone, text or email. You’ll get email reminders when units are due, and your tutor marks and returns your work within 7 days. Once you finish, we apply for your certificate, which is posted to you within 2-4 weeks.
This is a guide to the eligibility criteria for our funded courses. If you are unsure whether you are eligible, please get in touch with our team and we will be happy to help.
Eligibility is subject to individual circumstances and will be confirmed as part of the enrolment process.
This course is fully free for eligible adults aged 19 and over living in London, funded through the Adult Skills Fund. Funding is available to eligible unemployed learners and those who are employed or self employed and earn £28,860 per year or less, subject to residency and eligibility checks when you enrol.
This is an introductory qualification designed to develop the essential knowledge, skills and confidence needed to prepare for employment in customer service. It introduces the principles of effective customer service while developing practical and transferable skills that can be applied across a wide range of workplaces.
This qualification is suitable for people preparing to enter employment, improve their workplace skills or explore a career within customer service. It can help learners build confidence, recognise their existing strengths and develop the communication, teamwork and interpersonal skills needed to prepare for a customer service environment.
Learners develop introductory customer service skills including effective communication, building rapport, identifying customer needs and working effectively with customers and colleagues. The course also develops transferable workplace skills, confidence and professional behaviours that can help learners prepare for employment and understand the expectations of a customer service environment.
The course takes around 16 weeks to complete, with learners completing activities and coursework throughout the units with ongoing tutor support. Assessment is completed through a portfolio of evidence that demonstrates the knowledge and skills developed during the course, with no traditional final examination required.
