Level 2 Certificate in Principles of Business Administration

Course Overview

This qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.

Key Information

Course Length: 16 weeks on average

Awarding Body: TQUK (E-certificates upon achievement)

Learning Method(s)

Online materials
Paper materials
Online assessment
Paper assessment

There is no prior qualification needed to access this course however; learners must be aged 16 years or over.

This course is part of our fully funded range of Level 2 courses so is free to the majority of learners – eligibility criteria applies.

Course Content

Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide an understanding of different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.
Unit 5: Understand how to develop working relationships with colleagues
This unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.
Unit 6: Understand how to carry out business administration tasks
This unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.
Unit 7: Understand how to prepare text
Gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.

Eligibility Criteria

This is a guide to the eligibility criteria if you are not sure about anything please get in touch with us.

If employed, you may still be eligible for funding if you earn less than £20,319 per year outside of London or less than £11.95 per hour in London. Proof of wage will be required prior to enrolment.
Learners must be aged 19+ from the 31st August 2022.
Learners must be a resident of UK or the EEA (European Economic Area) and have been for at least 3 years.
Learners can be unemployed to undertake a distance learning course.
There are no entry requirements to undertake a distance learning course, however a good level of English is required.