Level 1 Certificate in Work-Related Studies for the Customer Service Sector

What Will I Learn?

Throughout the course, you will develop your knowledge and skills across key areas of customer service and the workplace, which may include:

• Customer service skills: Understand the principles of good customer service and how your approach can contribute to a positive customer experience.
• Communication and rapport: Develop effective communication skills and understand how to make conversation, build rapport and communicate appropriately with different customers.
• Understanding customer needs: Learn how questioning, listening and communication techniques can be used to identify and respond to customer needs.
• Working with others: Develop the interpersonal and teamwork skills needed to work effectively with colleagues and customers.
• Preparing for the workplace: Build transferable skills, confidence and behaviours that can help you prepare for employment and the expectations of a customer service environment.
• Personal development: Recognise your existing strengths and identify areas where you can continue developing your skills and confidence.

The qualification offers flexibility in the units completed, allowing you to develop a range of skills relevant to customer service and employment.

Eligibility Criteria

This is a guide to the eligibility criteria for our funded courses. If you are unsure whether you are eligible, please get in touch with our team and we will be happy to help.

• Learners must be aged 19 or over.
• Learners must live in London.
• If employed or self-employed, learners must earn £28,860 per year or less. Proof of earnings will be required prior to enrolment.
• Learners who are unemployed may also be eligible for full funding.
• Learners must meet the relevant UK residency requirements for the duration of the course.
• Learners must not be on a Skilled Worker visa, Sponsorship visa or Graduate visa.

Eligibility is subject to individual circumstances and will be confirmed as part of the enrolment process.

How Will I Be Assessed?

This qualification is assessed through a portfolio of evidence, allowing you to demonstrate the knowledge and skills you develop throughout the course.

You will complete activities and coursework relating to the units you study, building evidence as you progress through the qualification.

Your work will be assessed throughout the course, giving you the opportunity to demonstrate your understanding without the need for a traditional final examination.

Your Course Journey

Course Progression

Week 1 – Submit Your Enquiry Form.
We’ll call to talk you through the course and answer any questions you may have. You will then be sent a Course Registration Form to complete.

Week 2 – We’ll Process Your Application.
Our Enrolment Team will then ask you to complete an application form. A tutor will be assigned to you to support you throughout your course and they can be contacted by phone, text or email.

Weeks 3–16 – You’ll Receive Email Reminders When Your Units Are Due.
Your tutor will mark and return your work within 7 days.

Completion – After Submission.
Once you’ve completed your course, we’ll apply for your certificate, which will be posted to your home address within 2–4 weeks.