The Level 2 Certificate in Customer Service for Health and Social Care Settings is designed to develop the knowledge and understanding needed to provide effective customer service within health and social care environments.
The course explores how positive customer service contributes to the experiences of individuals accessing care and support services, covering key topics such as effective communication, understanding individual needs and working successfully as part of a team.
Learners are also required to attend live workshops and masterclasses as part of their qualification. This course is ideal for those looking to develop their knowledge and skills in health and social care, community or support-based settings.
Throughout the course, you will develop your knowledge and understanding across four key areas:
This is a guide to the eligibility criteria for our funded courses. If you are unsure whether you are eligible, please get in touch with our team and we will be happy to help.
Eligibility is subject to individual circumstances and will be confirmed as part of the enrolment process.
The course is internally assessed and you will complete work throughout the qualification to demonstrate your knowledge and understanding.
You will need to successfully demonstrate that you have achieved the learning outcomes across all four mandatory units.
This is a knowledge-based qualification, so you do not need to complete a work placement or be working within a health and social care setting to achieve the qualification.
Submit your enquiry form and a member of our team will give you a call to talk you through the course and answer any questions you may have. You will then be sent a Course Registration Form to complete.
Our Enrolment Team will process your application and ask you to complete an application form. Once enrolled, you will be assigned a tutor who will support you throughout your course and can be contacted by phone, text or email.
As you work through your course, you will receive email reminders when your units are due. Your tutor will mark your work and return it to you within 10 days, providing support and feedback throughout your learning.
Once you have successfully completed your course, we will apply for your certificate. Your certificate will then be posted directly to your home address, usually within 2–4 weeks.
Completing this qualification can help you develop valuable customer service knowledge that can be applied across health and social care, community and support-based environments.
The qualification can support those interested in progressing towards careers within:
After completing the course, you may also choose to progress onto further qualifications, including the Level 2 Certificate in Common Health Conditions, Level 2 Certificate in Awareness of Mental Health Problems, Level 2 Certificate in Understanding Working in the Health Sector or Level 2 Certificate in Preparing to Work in Adult Social Care.
The knowledge developed throughout the course can provide a strong foundation for further learning or progression towards a career within the health and social care sector.
This course is fully free for eligible adults aged 19 and over living in West Sussex, funded through the Adult Skills Fund. Funding is available to eligible unemployed learners and those who are employed or self employed and earn £26,800 per year or less, subject to residency and eligibility checks when you enrol.
This is a Level 2 qualification designed to develop the knowledge and understanding needed to provide effective customer service within health and social care environments. It covers customer service principles, effective communication, understanding individual customer needs and working effectively as part of a team to provide positive experiences.
This qualification is suitable for people looking to develop their customer service knowledge within health and social care, community or support settings. It is a knowledge based qualification, so you do not need to be employed or complete a work placement within a health and social care setting to achieve it.
The qualification can provide a foundation for further learning or progression towards careers within health and social care, community services and social work or support services. Learners can also progress to further Level 2 qualifications covering common health conditions, mental health, working in the health sector or Adult Social Care.
The course journey runs across approximately 16 weeks, with learners completing work throughout the qualification and receiving ongoing support and feedback from a dedicated tutor. Assessment is completed internally across four mandatory units to demonstrate knowledge and understanding, with no workplace assessment or placement required.
