This qualification will give the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.
Course Length: 16 weeks on average
Awarding Body: TQUK (E-certificates upon achievement)
Learning Method(s)
There is no prior qualification needed to access this course.
This course is part of our fully funded range of Level 2 courses so is free to the majority of learners – eligibility criteria applies.
Unit 1: Principles of providing administrative services
This unit will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.
Unit 2: Principles of business document production and information management
This unit will provide an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.
Unit 3: Understand communication in a business environment
This unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.
Unit 4: Understand employer organisations
This unit will provide an understanding of different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.
Unit 5: Understand how to develop working relationships with colleagues
This unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.
Unit 6: Understand how to carry out business administration tasks
This unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.
Unit 7: Understand how to prepare text
Gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
This is a guide to the eligibility criteria if you are not sure about anything please get in touch with us.
Click to view and download the course information PDF
This course is fully free for eligible adults aged 19 and over living in London or Buckinghamshire, funded through the Adult Skills Fund. Funding is generally available to people who are unemployed or on a lower income and is subject to residency and eligibility checks when you enrol.
This is a nationally recognised qualification that develops the knowledge and skills needed to work effectively in administrative and business support roles. It covers business communication, managing information and records, customer service, working with colleagues, organisational procedures, meeting and event administration, business documents and the effective use of workplace technology.
This qualification is suitable for anyone looking to start or progress within an administrative, clerical or business support role. It is particularly valuable for Administrators, Receptionists, Office Assistants, Personal Assistants, Executive Assistants, Customer Service Staff and others who want to develop transferable workplace skills.
The qualification can support progression into roles including Administrative Assistant, Office Administrator, Receptionist, Business Support Assistant and Customer Service Administrator, depending on your experience and employer requirements. It can also provide a strong foundation for apprenticeships, further business qualifications and progression into roles with greater responsibility.
Most learners complete the qualification within 10 to 12 weeks through flexible blended learning, with online learning materials and dedicated tutor or assessor support. Assessment is completed through an online portfolio of evidence and knowledge based workbooks, with no formal examinations required.
