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Level 2 Certificate in Understanding Working with People with Mental Health Needs

Course Overview

The Level 2 Certificate in Understanding Working with People with Mental Health Needs is designed for anyone looking to develop their understanding of mental health and how individuals experiencing mental ill health can be effectively supported.

The course explores the role of mental health workers and introduces the approaches used within the care and support of individuals with mental health needs.

This qualification is particularly valuable for those currently working or looking to work within health and social care, as well as anyone who would like to build their knowledge and awareness of mental health support.

What Will I Learn?

Throughout the course, you will develop your understanding of five key areas:

  • The role and responsibilities of a mental health worker.
  • Mental health and common mental health issues.
  • Duty of care within adult health and social care.
  • Approaches to care and the management of mental health.
  • How individuals experiencing mental health needs can be supported through change.

The course will help you develop a broader understanding of person-centred mental health support and the different approaches that can be used when working with individuals experiencing mental ill health.

How Will I Be Assessed?

The qualification is internally assessed, with learners required to demonstrate their understanding of the learning outcomes and assessment criteria across all five mandatory units.

There are no grades awarded for this qualification. Instead, you will build evidence throughout the course to demonstrate that you have developed the required knowledge and understanding.

Your Course Journey

Week 1 – Submit Your Enquiry

Submit your enquiry form and a member of our team will give you a call to talk you through the course and answer any questions you may have. You will then be sent a Course Registration Form to complete.

Week 2 – Application and Tutor Support

Our Enrolment Team will process your application and ask you to complete an application form. Once enrolled, you will be assigned a tutor who will support you throughout your course and can be contacted by phone, text or email.

Weeks 3–16 – Complete Your Course

As you work through your course, you will receive email reminders when your units are due. Your tutor will mark your work and return it to you within 7 days, providing support and feedback throughout your learning.

You will also complete the required practical assessment within your workplace to demonstrate your skills in adult social care.

Completion – Receive Your Certificate

Once you have successfully completed your course and all required assessments, we will apply for your certificate. Your certificate will then be posted directly to your home address, usually within 2–4 weeks.

Eligibility Criteria

This is a guide to the eligibility criteria for our funded courses. If you are unsure whether you are eligible, please get in touch with our team and we will be happy to help.

  • Learners must be aged 19 or over.
  • Learners must live in London.
  • If employed or self-employed, learners must earn £28,860 per year or less to meet the London Living Wage earnings threshold. Proof of earnings will be required prior to enrolment.
  • Learners who are unemployed may also be eligible for full funding.
  • Learners must meet the relevant UK residency requirements for the duration of their course.
  • Learners must not be on a Skilled Worker visa, Sponsorship visa or Graduate visa.
  • Some courses may have additional eligibility or workplace requirements. These will be confirmed with you before enrolment.

Eligibility is subject to individual circumstances and will be confirmed as part of the enrolment process.

Career and Further Progression

Completing this qualification can provide a valuable foundation for those working or looking to work within health and social care and can help develop your understanding of supporting individuals with mental health needs.

The knowledge gained can support progression within health and social care or lead to further study in areas such as:

  • Mental health.
  • Adult social care.
  • Dementia awareness.
  • Counselling and support.
  • Health and social care practice.

Learners may also choose to progress onto higher-level mental health qualifications, including the Level 3 Certificate in Understanding Mental Health.