Who Is It For
An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Entry requirements for this Apprenticeship can be set by the employer, but may typically include a minimum of five A-C GCSE’s. A skills scan will be offered by us to ensure that individuals are undertaking the appropriate level. We welcome all learners regardless of race, religion, culture, age, gender and disability in accordance with our Equal Opportunities Policy
Duration of the apprenticeship is typically 2 – 2 ½ years. Apprentices need to achieve a minimum ‘pass’ set out in the standard prior to the end point assessment. Apprentices without a level 2 English and Maths will need to achieve this level prior to taking the end point assessment. There is an expectation that at least 20% of this standard is ‘off the job’ learning, coaching and mentoring.
As a requirement of this Apprenticeship Standard, learners will have to complete an end point assessment which will be carried out by an independent organisation, the assessment will include;
- Knowledge Test (scenarios and questions)
- Structured competency based interview
- Presentation on a work based project with a Q&A session
- Professional discussion relating to CDP activity