Key Information

Course Length: 16 weeks on average

Awarding Body: TQUK (E-certificates upon achievement)

Learning Method(s):

• Online materials
• Paper materials
• Online assessment
• Paper assessment

There is no prior qualification needed to access this course however learners must be aged 16 years or over.

This course is part of our fully funded range of Level 2 courses so is free to the majority of learners – eligibility criteria applies.

Course Content

Unit 1: Principles of team leading
Explore the various leadership styles and the impact of team dynamics as well as the techniques that are essential to effectively manage a team’s workload.
Unit 2: Understand business
Develop an understanding of the different organisational structures and the business environment. You will develop your knowledge of the principles of business planning and finance within an organisation, as well as business reporting, management responsibilities and accountabilities within an organisation.
Unit 3: Understand how to communicate work-related information
Learn the principles and techniques behind work-related communication through both verbal and written forms. Develop skills in understanding a range of documents required for different types of meetings in a business environment.
Unit 4: Understand how to manage performance and conflict in the workplace
Discover how to manage team performance through benchmarking, as well as how to manage underperformance within a team and conflict in the workplace.
Unit 5: Principles of equality and diversity in the workplace
Explore themes of equality and diversity in the workplace, including the potential consequences of failing to comply with the relevant legislation.
Unit 6: Understand how to develop working relationships with colleagues
Explore the principles of effective teamwork and how to be a ‘buddy’. This unit also covers the benefits of effective team working, how to give feedback constructively and the techniques that may be used to resolve team conflict.
Unit 7: Understand health and safety procedures in the workplace
Discover the main health and safety responsibilities and laws affecting the workplace as well as the employers’ and employees’ responsibilities in relation to health and safety, as well as the support that is available for employees.
Unit 8: Understand how to develop and deliver a presentation
Explore the development and delivery of presentations, you will discover the advantages and limitations of various forms of media, look at the factors affecting contingency plans and consider different ways to evaluate presentations.

Progression Courses:

• Level 3 Team Leader/Supervisor 
• Level 3 Event Assistant  
• Level 5 Operational/Departmental Manager 

Eligibility Criteria

This is a guide to the eligibility criteria if you are not sure about anything please get in touch with us.

• Learner will be undertaking their learning within England
• Learner is aged 19 or above
• Learners aged 19-23 year olds must have already achieved a level 2 qualification or equivalent
• For learners aged 24+ there are no formal entry requirement but they would find it helpful to have a good standard of English and Math’s
• Learners are a resident of the EEU (European Economic Area) and have been for at least 3 years

Download Course Information PDF

Click to view and download the course information PDF